Box Office Manager
Part-time
We're hiring a Box Office Manager to join our team. In this role, you'll be responsible for putting tickets on sale in TicketWeb, selling tickets at the Box Office, resolving ticketing issues, and assisting with events, social media, and office administration. Approx. 30 hours a week. Must be able to work Tuesdays 3-6:30pm, nights, weekends, and holidays.
Role
- Organize/Manage daily & nightly Box Office operations (Will Call, Guest List, Ticket Sales, Ticket Scanning, etc.)
- Exhibit proper inter-departmental communications and organization.
- Assist Management with Box Office-related procedures and duties.
- Ensure complete and satisfactory ongoing staff training
- Reconcile and record daily box office sales and reports.
- Assist in ensuring appropriate staffing levels.
- Manage Will Call lists.
- Add ticket links to website and social media outlets.
- Perform additional responsibilities as assigned.
- Balance and reconciliation of all seller cash drawers.
- Assist Manager with reconciliation & accounting of all ticket sales for each ticketed event and daily Box Office Sales.
- Assist Manager in scheduling all employee payroll prior to deadlines.
- Conduct band settlement on shows with split point deals, or when deemed necessary by management.
- Complete and distribute accurate daily ticket counts for agents and artists.
- Develop and maintain call center phone system, and keep current all phone menus and calendars of events.
- Interact with artists, record labels, management, and band tour accountant. Provide reports as necessary.
Requirements
- One year of experience in an administrative or customer service role.
- Computer and cash handling experience.
- Previous Ticketing experience is a plus.
- Flexible Schedule (days/nights, weekends, and holidays)
- High School Diploma or higher.
